There are two key features in Microsoft Outlook 2007 that should be enabled for use with IceMAIL. RPC over HTTP is only available if you are running Microsoft Windows XP (with Service Pack 2) or Microsoft Windows Vista. Go to the web site http://windowsupdate.microsoft.com and allow Microsoft to install all of the required updates before attempting to install Outlook 2007.

Automatic Outlook Installation:  IceWEB provides a free download the Microsoft Outlook 2007 software from our IceWEB Support web site.  This download package will automatically configure your Outlook profile/mail system to work with IceMAIL.  The instructions within this document are to be used if you already have Outlook 2007 and/or wish to manually configure for use with IceMAIL.

Manually Configure Microsoft Outlook 2007

1) There are two ways to begin configuring Microsoft Outlook 2007 to work with IceMAIL. 

• If this is the first time you have ever run Microsoft Outlook on your computer, you will be prompted with a window similar to that shown below asking if you’d like to configure your computer to work with an E-mail server.   Select Yes and click the Next button; then skip to step 4.  If you have run Outlook previously, you probably already have some existing email server configuration and therefore, will not see the below window—you should begin the manual configuration in step 1b below.

• From the Windows Vista Start Menu, select Control Panel and then double-click on the Mail icon. Windows Vista defaults to the “Category View” of Control Panel—since this view does not have the Mail icon and you should switch to “Classic View” by clicking on the link in the top left corner of the Control Panel window.
  
  

After double-clicking the Mail icon, the window below should appear.

2) Click the Show Profiles button and the window below should appear.



3) Click the Add button to create a new Outlook profile. Enter a name for this profile such as IceMAIL and click OK. Note: We do not recommend editing an existing profile as this may create complications retrieving IceMAIL-based email when your existing email accounts were configured first. If you need to add additional POP, IMAP or other email configurations to Outlook, do so after your Outlook 2007 is connected and synchronized to IceMAIL.

4) When you see the window below, click the check box next to “Manually configure server settings or additional server types” and then click the Next button.  Do NOT attempt to enter your name, email address, or password as Outlook will attempt to perform an “automatic account configuration” which does not work against our secure/encrypted network.

5) On the “Choose E-mail Service” screen below, select the Microsoft Exchange option and then click the Next button.

6) On the Microsoft Exchange Settings window, enter exvs01.icemail.com for the Microsoft Exchange server name as shown below.  Then your new IceMAIL-hosted email address in the user name field (such as jsmith@mycompany.com).  Click the More Settings button.  Do NOT click the Check Name or Next buttons at this time.

7) You may see an error window pop-up indicating “The action could not be completed” as shown below—the message is normal at this point. Click the OK button.

8) Next you will see the window below asking for the Exchange server and Mailbox name. Click the Cancel button.

9) On the window shown below, click the Connection tab at the top.

10) In the Connection tab, click to check the box labeled “Connect to my Exchange mailbox using HTTP” as shown below. Then click the Exchange Proxy Settings button.

11) Enter the information exactly as described here and shown in the picture below.

• For “Use this URL to connect to my proxy server for Exchange, https://” enter mail.icemail.com.
• Click to check the box labeled “Only connect to proxy servers that have this principal name in their certificate”.  Under this check box, enter msstd:mail.icemail.com into the field.
• Click to check the box labeled “On fast networks, connect using HTTP first, then connect using TCP/IP”. Both boxes labeled “on fast networks” and “on slow networks” should be checked.
• Change the “Proxy authentication settings” drop-down setting so it shows Basic Authentication.
• Click the OK button to close this window

12) Click the OK button to close the window shown below.

13) You should now be back to the Exchange Server Settings window as shown below.

14) Click the Check Name button and the entries should then become underlined.  A window asking for your username and password may appear (as shown below).

Enter your email address and password and press the OK button.  If you get an error, your PC may not be connected to the Internet or one or more settings are incorrect.

Once the User Name and Exchange Server entries shown in step 13 above appear as underlined, this confirms your computer can talk to the IceMAIL servers correctly.

15) Click the Next button and then Finish button to complete the Outlook settings. You should be back at the Mail profile window.  If not, click on your Windows Start menu, then open the Control Panel, then Mail icon.  Ensure that the IceMAIL profile you just created is selected under the “Always use this profile” drop down list as shown below. Click the OK button to close out the profile window and save all settings.

16) Now you can run/execute the Microsoft Outlook 2007 software (choose the IceMAIL profile you just created if prompted).  A window asking for your username and password will appear each time you run Outlook (to ensure the security of your email system).  Enter your email address and password and press the OK button.  Once your user name and password are entered, click the OK button.

17) Outlook should connect to the IceMAIL servers and automatically synchronize all emails, folders, etc. You know when you are connected to the IceMAIL Exchange service, you will see the “Connected to Microsoft Exchange” message at the bottom right of the Outlook 2007 windows (as shown below).

If you have a large amount of data already in your IceMAIL account, it may take several minutes for everything to synchronize. When everything is synchronized, you will see the “Al folders are up to date” message at the bottom right of the Outlook 2007 window.

If there is a problem with your Internet connection or you are running Outlook on a laptop away from your office/network connection, the "Connected" status shown above will show "Trying to Connect".  Whenever your Internet connection is restored, you may have to log in again as shown in step 16 above but Outlook should connect to the IceMAIL servers and show "Connected" again.