The IceWEB Account Control Panel (CP) is your gateway to all of the administrative functions that you can perform on your IceWEB account, including editing billing information, adding domains to your account, ordering new services such as additional mailboxes or storage, creating and editing mailboxes, adding mailbox aliases, creating distribution lists, and adding external contacts to your company directory.

To log into the system:

1) Point your web browser to http://cp.iceweb.com.  You should get a log-in screen similar to the one below.  This login will be the administrative login that you created when you signed up for the IceMAIL service (this information is also contained in your "Welcome to IceMAIL" email you should have received upon successful charge of your credit card.  Enter your username and password and click the “Login” button.
 


2) Once you are logged in successfully, you will see a screen similar to the one below.  From this screen, you can make changes to your mailboxes or domains.  If you wish to edit your company contact information or give control panel logins to additional employees, click on the “My Account” link.  If you wish to review past bills or change your credit card information, click on the “Billing” link.  To add mailboxes or make other changes to your email services, click on the “Hosting” link.

Adding mailboxes to your account

By default, when you order your IceMAIL service, no mailboxes are created.  You must log into the control panel to create mailboxes for each unique user.  You can create mailboxes up to the number that you ordered initially, if you find that you need additional mailboxes you can add them to your account through the “Upgrade Wizard” in the Billing section.

1) Log into the Control Panel.  By default, you should be in the hosting view.  If not, click on the “Hosting” link.  You should see a screen similar to the one below:

2) Click on the “Exchange” link.  You should then see a screen similar to the one below:



3) Click on the “Mailboxes” link.  You should see a screen similar to the one below:

4) To add a mailbox, click on the “Add Mailbox” button (If you do not see this button, you do not have any mailboxes available for your account.  Add additional mailboxes though the “Upgrade Wizard” link under Billing).  Once you click “Add Mailbox” you should see a screen similar to the one below. 

Select "New Service User" and click the Next button.

5) Now you will see the screen below. Enter a “Display Name” for the mailbox.  You can create a password by typing it in the “Mailbox Password” and “Confirm Password” fields.  If you want the system to generate a random password for you, click the “Generate New Password” button.  Enter the e-mail address in the proper field (note that if you have multiple domains tied to your account, you can determine which domain to use for the mailbox by changing the domain drop-down). When finished, click the Next button.

6) On this next page (see below), Confirm that the Display Name and E-mail address are correct. Under the “Size Limit”, enter the size of the mailbox (your total available size is listed under the box, you can make the mailbox any size up to the mail storage size).  We recommend that you check all of the boxes under “Protocol Settings” and “Mobile Services”.  Click “Submit” to create the mailbox.

Common Mailbox Operations (aliases, forwarding, distribution lists)

Aliases: You can add an unlimited number of email aliases to a mailbox.

1) Log into the Control Panel.  Go to Exchange>Mailboxes.  Click on the mailbox to which you would like to add an alias.  Click on the “E-mail Addresses” tab.  Your screen should be similar to the one below.  Click on the “Add New E-mail Address” button.

2) In the next screen, enter the alias email address.  If you have multiple domains under your account, you can select the desired domain in the drop-down.  Click the “Submit” button.




3) You will now see all of the aliases associated with the mailbox, including the alias you just added.  If you would like to add additional aliases, repeat the above by clicking on the “Add New E-mail addresses” button.

Forwarding: You can forward email from your IceMAIL mailbox to any external email address.

1) Log into the Control Panel.  Go to Exchange>Mailboxes.  Click on the mailbox to which you would like to add an alias.  Click on the “Forwarding” tab.  Your screen should be similar to the one below.  To enable forwarding, click the “Enable” button.

2) In the next screen, enter the email address to which you would like to forward your messages.  If you wish to leave a copy of your email messages in your IceMAIL mailbox, click the checkbox next to “Leave copy of messages”.  If you do not click this checkbox, email will be forwarded to your external email address without saving a copy in your IceMAIL mailbox.  Once you have finished, click the “Submit” button.




Adding a mailbox to a distribution list: You can add a mailbox to one or more distribution lists.

1) Log into the Control Panel.  Go to Exchange>Mailboxes.  Click on the mailbox which you would like to add to your pre-existing distribution lists.  Click on the “Member of” tab.  Your screen should be similar to the one below.  You will see any distribution lists that the mailbox is already a member of.  To add the mailbox to additional distribution lists, click the “Add To Other Lists” button.

2) In the next screen, select the checkboxes in front of the distribution lists you want to add the mailbox to (you can select multiple lists at once if you wish).  Once you have finished, click the “Submit” button.

Creating distribution lists

You can create an unlimited number of distribution lists for your organization.  Distribution lists are not “mailing lists” of people outside of your organization.  Instead, distribution lists are meant to help you organize your addresses into groups and send messages to everyone who is a member of that list.  For instance, you can create a distribution list called “sales” and add all of your sales staff to that distribution list.  When you send a message to “Sales” it is delivered to every mailbox that is a member of the “Sales” list.  Distribution lists will appear in your Global Address List, just like your individual mailboxes.

1) Log into the Control Panel.  By default, you should be in the hosting view.  If not, click on the “Hosting” link.  You should see a screen similar to the one below:

2) Click on Exchange>Distribution Lists.  You should see a screen similar to the one below.  To create a new distribution list, click the “Add New Distribution List” button.




3) On the next screen, enter a Display Name and an Email address for the distribution lists.  Lists are available externally, so if you create a distribution list for sales@abccompany.com, email sent to that address from inside or outside of the company will be delivered to every mailbox that is a member of that list.  Once you have entered the necessary information, click the “Submit” button.

4) To add members to the distribution list, click on the name of the distribution list.  Click on the “Members” tab to add members.  Click on the “Add New Member” button.

5) Click the checkbox in front of one or more mailboxes that you want to add to the distribution list.  When you are finished, click the “Submit” button.

Adding public folders

Public folders are items which can be viewed by any or all members of your organization.  For instance, you can create a public folder of type “Contacts” to store your company-wide sales contact list.  Public folders can also be mail-enabled, letting anyone send mail to that public folder.  You can create a public folder of type Mail called “Jobs” with an address of jobs@mycompany.com.  You can advertise this address, and prospective employees can email their resume to the jobs address.  The email will then be delivered to the public folder where anyone in your organization with the proper permissions can view them.  By default, you have 1MB of public folder space for every mailbox that your organization has.  You can purchase additional public folder space through the upgrade wizard.

1) Log into the Control Panel.  By default, you should be in the hosting view.  If not, click on the “Hosting” link.  You should see a screen similar to the one below:

2) Click on Exchange>Public Folders.  You should see a screen similar to the one below.  To create a new public folder, click the “Add New Public Folder” button.

3) Enter the public folder name, select the item type, click the checkbox if you would like the folder to me mail enabled (for item type “Mail Item” only) and allocate space to the folder.  Once you have finished, click the “Submit” button.