Customer Support Policy

Support options

IceWEB Storage Corporation is committed to providing the absolute best customer service in the industry. While our award-winning unified data storage appliances are incredibly easy to implement and manage, we recognize that there will always be questions about how our systems integrate with any number of external variables related to your existing network infrastructure, upgrades and other dependencies outside of IceWEB’s direct control.

Our team of highly skilled and experienced storage experts are here to ensure your lifetime customer experience using our products is nothing short of superior. That’s why we offer the following support options for all customers:

HOW TO ACCESS IceWEB SUPPORT

• CHAT – Initiate a live chat session now
• BROWSE/SEARCH THE ICEWEB KNOWLEDGE BASE – Access our dynamic, interactive crowdsource-based knowledge base and access articles and videos addressing a number of potential issues step-by-step at www.IceWEB.com.
• EMAIL – email support@iceweb.com for non-urgent questions and receive a response within one business day.
• CUSTOMER SUPPORT PORTAL – Visit http://portal.iceweb.com to submit a support ticket, submit product enhancement requests, browse articles and track the status of your ticket in real time.
• LIVE PHONE SUPPORT 24X7X365 – For urgent issues within or outside normal business hours, contact our support hotline at (800) 465-4637.
• ON-SITE SUPPORT VIA THE ICEWEB PARTNER COMMUNITY – IceWEB Certified Experts (ICEs) are always just a phone call away, available to assist you on-site with any potential issue. Simply contact IceWEB’s support hotline at 1-800-465-4637 24x7x365 to connect with the nearest IceWEB Certified Experts (ICE).

 

About IceWEB

Headquartered just outside of Washington, D.C., IceWEB manufactures award-winning, high performance unified data storage appliances with enterprise storage management capabilities at a fraction of the price of traditional providers. Through thin provisioning, target deduplication and inline compression, IceWEB’s unified storage arrays enable standardization, consolidation and optimized storage utilization for virtual and cloud environments, saving up to 90% of storage costs, while reducing space, power and cooling requirements and simplifying storage management. For more information please call 800-465-4637 or visit www.iceweb.com.

Contact us to learn more.